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Customer Support – General Event FAQ

Questions Answered Here

General:


Q.

Is The Race Timed?

 

 

No, the race and its participants do not get timed. Trust us, there are plenty of events out there that offer timing and that’s cool. We’re solely about having an INSANE time on the course.

 

Q.

Can Spectators Attend For Free?

 

 

Yes, all spectators can attend for free.

 

Q.

Can I Skip An Obstacle?

 

 

Absolutely. If at any time you feel uncomfortable completing any of the obstacles, just walk around it.

 

Q.

Is There A Weight Limit On The Obstacles?

 

 

No, there is no weight limit.

 

Q.

Will I Receive A Participant Guide?

 

 

Yes. Participant guides are sent out on the Wednesday prior to the event via e-mail. These guides include all information regarding parking, venue specifics and event day preparations and more.

 

Q.

Is There An Age/Height Requirement To Participate?

 

 

Starting in 2015, all participants at least 42″ tall on event day can run the course. There is no minimum age to participate.

 

Q.

How do I Confirm My Start Time?

 

 

You can verify your start time and all account information by visiting eventelf.com and selecting “Events” at the top.

 

Q.

Can You Ship My Participant Shirt/Medal?

 

 

The participant shirt and medal can only be picked up at the event. We cannot ship them.

 

Q.

What is The Styling/Sizing of Finisher Shirts?

 

 

All finisher shirts come in adult, unisex sizing. On event day, adjustments can be made to the shirt size you selected when registering.

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Q.

I Don’t See The Answer To My Question; What Should I Do?

 

 

Please Contact Us and we will get back with you shortly.

 

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