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Customer Support – General Event FAQ

Questions Answered Here

General:


Q.

Is The Race Timed?

 

 

No, the race and its participants do not get timed. Trust us, there are plenty of events out there that offer timing and that’s cool. We’re solely about having an INSANE time on the course.

 

Q.

Can Spectators Attend For Free?

 

 

Yes, all spectators can attend for free.

 

Q.

Can I Skip An Obstacle?

 

 

Absolutely. If at any time you feel uncomfortable completing any of the obstacles, just walk around it.

 

Q.

Is There A Weight Limit On The Obstacles?

 

 

No, there is no weight limit.

 

Q.

Will I Receive A Participant Guide?

 

 

Yes. Participant guides are sent out on the Wednesday prior to the event via e-mail. These guides include all information regarding parking, venue specifics and event day preparations and more.

 

Q.

Is There An Age/Height Requirement To Participate?

 

 

Starting in 2015, all participants at least 42″ tall on event day can run the course. There is no minimum age to participate.

 

Q.

How do I Confirm My Start Time?

 

 

You can verify your start time and all account information by visiting eventelf.com and selecting “Events” at the top.

 

Q.

Can You Ship My Participant Shirt/Medal?

 

 

The participant shirt and medal can only be picked up at the event. We cannot ship them.

 

Q.

What is The Styling/Sizing of Finisher Shirts?

 

 

All finisher shirts come in adult, unisex sizing. On event day, adjustments can be made to the shirt size you selected when registering.

 

Q.

Will You Cancel for Bad Weather?

 

 

– The Insane Inflatable 5K will run rain or shine. In the case of lightning or other “severe” weather, the event will either be delayed until the weather clears, postponed until the next day, rescheduled for another day or cancelled all together.

– There are no standing scheduled “rain dates” for events owned and directed by the Insane Inflatable 5K. Events are held rain, shine or snow. In the case of significantly inclement weather (i.e. lightning in the area), we reserve the right to alter components of the event or course to address safety concerns, or potentially delay, postpone or cancel the event. In addition, it is possible that while we desire not to cancel the event, our facility and/or municipalities may force the cancellation of the event.

– In such situations, there will be no refunds of entry fees. Each athlete must accept any such risk of their entry fee. Monies collected have already been used to develop and produce the event. We promise to make every effort to produce a fair, safe and exciting event. Any decision made to go forth with the event is contingent on the overall event and course safety, and is made in collectively with local risk management, police, fire & rescue, and medical personnel as appropriate.

– We reserve the right to withhold any obstacles to maintain a safe course for all runners.

 

Q.

I Don’t See The Answer To My Question; What Should I Do?

 

 

Please Contact Us and we will get back with you shortly.

 

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